These Terms and Conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the “website”) and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).
These pages, the content and infrastructure of these pages, and the online reservations service provided on these pages and through the website (“PortugalBike Tours”) are owned, operated and provided by BTTour – PortugalBike Team.
Make your reservation for your Bicycle Tour as soon as possible to ensure that you have a place on the trip you wish to take.
After you receive confirmation from BTTour-PortugalBike that your booking is possible, you have to pay for a deposit in the amount of Euro 400/person by Bank Transfer to our bank account or via PayPal within five business days.
The final payment for your PortugalBike Tour is due until 45 days before the Tour begins.
If you pay via PayPal BTTour-PortugalBike is responsible for the costs. If you pay via Bank Transfer, you will be responsible for the transfer costs.
If we do not receive a Final Payment until the above deadline, we will assume it is a cancellation, and your paid deposit shall not be refunded.
Cancellation / Annulment
As we are a company that develops outdoor activities, BTTour-PortugalBike is subject to weather conditions at the time of the activity. Therefore, BTTour-PortugalBike reserves the right to change itineraries or tour arrangements in the event that weather conditions may endanger the SAFETY of our Clients.
The following are examples of weather/environmental conditions that impact itinerary plans: landslide, trees blown off/fallen, cyclonic wind, earthquakes, rushing streams of water, fire or risk of fire.
For those who have made a reservation and paid for a Bike Trip and then change their mind later, a refund will be provided only under the following conditions:
The total amount paid (minus a Cancellation Fee of Euro 100/person) provided that the cancellation is conveyed in writing to BTTour-PortugalBike 45 days in advance;
50% of the total amount paid provided that the cancellation is conveyed in writing to BTTour-PortugalBike 25 days in advance.
NOTE: Cancellations received by BTTour-PortugalBike with less than a 25-day notice do not qualify for any refund.
The participants must always follow the Guide’s directions and respect his decisions because the Guide knows the country and the course better than anyone else in the group, and his priority is the SAFETY of every participant in the group.
Our priority is SAFETY. Our aim is that everybody enjoys the tour; however, everyone must take into account that his/her behavior cannot hinder the safety and enjoyment of the entire group.
Right of withdrawal due to BTTour-PortugalBike’s non fulfillment
The Client is entitled to withdraw the contract at any time in case of BTTour-PortugalBike’s non fulfillment, and BTTour is bound to refund the amount paid in advance, deducting the cost that the withdrawal may have caused and a part of the service’s price that cannot be more than 15%.
BTTour-PortugalBike is not responsible for refunding paid services that are not used by the Client.
BTTour-PortugalBike is fully insured according to the Portuguese law in force for its activity. All participants on our tours will be insured for Personal Accidents (policy no. 027/00002904 by Liberty Seguros) in the amount of € 3500 for medical expenses and € 20 000 in case of death or permanent disability. We also have limited liability insurance (policies no. 095/00934296 and 095/00216541 by Liberty Seguros) in the amount of € 75 000.
Eligible Limit of Liability
BTTour-PortugalBike’s liability for the deterioration, destruction and subtraction of luggage or other items in a hotel or touristic accommodations, while the Client is staying there has the following limits:
a) Euro 1397, globally;
b) Euro 449 per item;
c) The value declared by the Client, when he/she requested the hotel to look after them.
BTTour-PortugalBike is entitled to the right of recourse upon the suppliers of services or goods regarding the amounts paid as compensation under the terms of the previous paragraph.
BTTour-PortugalBike’s liability regarding non-physical damages may be contractually limited to the amount corresponding to five times the price of the service that was sold.
BTTour-PortugalBike complies with the Portuguese Law regarding the handling of claims.
Responsibility / Liability
Riding a bicycle is an adventure and it involves some risks. Participating in a PortugalBike Tour implies the awareness and acceptance of this increased risk on behalf of the participant. When you submit the Registration Form you agree to accept all the conditions included in the Registration Form and its Terms and Conditions. When we accept your reservation, we agree to carry out our obligations to you as defined in this document and other information provided to you.
During the tour, the client is responsible for the rented bicycle. The bicycle cannot be left unattended and must be handled properly. If the bike is stolen or if any part is damaged due to misuse, the client must pay for the respective loss. On a self-guided bike tour, the client is responsible for the bicycle during the tour and he/she must be able to solve any problem that may occur on the bicycle during the tour, such as a flat tire or a breaking of the chain, etc.
BTTour-PortugalBike is entitled to use the photographs taken during PortugalBike activities for bona fide promoting and marketing purposes for our rides only.
All taxes included.